VOiCOM - Convergence and VoIP Return On Investment, ROI

Situational Opportunities

PBX / Traditional Telephony
- End of use / lease
- Power / Performance / Upgrade costs
- Maintenance / Support contracts
- Flexibility / Salability
New Building / Offices
'Data' network upgrade / renewal
- Create as convergence ready / aware

The following are example ROI opportunities, providing possible strategic and financial justifications for the adoption or migration to convergence / multi-service application networks:-

Business Empowerment

Network / Infrastructure Consolidation
- Reduced investment costs (1 network)
- Reduced admin costs
- Reduced management costs
- Lower expansion / scaling costs
- Reduced wiring investment / costs
- Integrated applications - significant time, effort and cost savings
Staff Reduction and Administration
- Consolidating IT staff skill sets
- Simplified / Centralized management
- Adds, Moves and Changes
- Less Outsourcing Requirements
Buildings & Facilities
- 'Virtualized' enterprises
  - Hotdesking
  - Homeworking
  - Local site / small office
- Spin off savings & improvements
  - Travel Expense
  - Office 'Points of Presence'
  - Workforce Productivity

Personal / Staffing Productivity

Application Integration / Streamlining Administration
Unified Messaging (UM)
'Smart Phones'
- Display, XML, Browser, Video, Conferencing
Instant Messaging (IM)
- Multimedia Contact & Conferencing
- 'Presence' capabilities
- Collaborative Communications
  - Co-Web Browsing / Searching
- Integration with Fixed, Wireless and Mobile
Multi-Media Call / Contact Centres
- Integrating different media types
- Allows 'Virtual Agent' working
  - Office, Home, Near / Off Shore